Question 1

How long does delivery take?

Accepted Answer

We offer free worldwide shipping. UK orders typically arrive in 2–4 business days. International orders take 5–10 business days depending on destination.

Question 2

Can I customise a product?

Accepted Answer

Yes! We offer bespoke monogramming and custom colour options on selected pieces. Use the enquiry form and mention the product SKU for personalisation requests.

Question 3

What is your returns policy?

Accepted Answer

We accept returns within 30 days of delivery for unused items in original condition. Please contact us first to arrange a return authorisation.

Question 4

How do I care for my leather goods?

Accepted Answer

Use a soft dry cloth to remove dust. Apply a quality leather conditioner every 3–6 months. Avoid prolonged exposure to direct sunlight or moisture.

Question 5

Do you offer a warranty?

Accepted Answer

All Fabie Louies products come with a 2-year craftsmanship warranty covering manufacturing defects. Normal wear and patina development are not covered.

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